Terms of Use

Effective October 3, 2026 · Terms version 2026-10-03 · Operated by Island Global Co, a Delaware company doing business as GET-SQUAD

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS ACTION AND JURY TRIAL WAIVER, A LIMITATION OF LIABILITY AND A RELEASE. BY USING THE SERVICE YOU AGREE TO THEM.

1. Agreement to These Terms; Binding Contract

These Terms of Use (the "Terms") are a legally binding contract between you ("you" or "User") and Island Global Co, a Delaware company, together with its parents, subsidiaries, affiliates, members, managers, officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns (collectively, "Company," "we," "us" or "our"). They govern your access to and use of GET-SQUAD, including get-squad.com, every subdomain, every mobile or desktop application, every API, every email, text, voice or chat channel, and all content, features, tools and services we make available (together, the "Service").

BY ACCESSING, BROWSING, DOWNLOADING, REGISTERING FOR, PAYING FOR OR OTHERWISE USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY STOP USING THE SERVICE. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE, A CLASS ACTION AND JURY TRIAL WAIVER, A RELEASE OF CLAIMS, AN INDEMNIFICATION OBLIGATION, DISCLAIMERS OF WARRANTY AND LIMITATIONS OF LIABILITY THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THE SECTIONS TITLED DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, INDEMNIFICATION, GENERAL RELEASE AND BINDING INDIVIDUAL ARBITRATION CAREFULLY.

Continued use of the Service after we post a change to these Terms is acceptance of the change. Your use of the Service is also governed by any additional terms posted for a particular feature, which are part of these Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live, if higher) and have the legal capacity to form a binding contract to use the Service. The Service is not directed to minors, and you may not use it if you are under 18. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes the entity. You represent that you are not barred from using the Service under any law, are not on any government restricted-party list, and have not previously been suspended or removed from the Service.

3. Changes to the Service and to These Terms

We may modify, suspend, discontinue, rate-limit, reprice or remove any part of the Service, any feature, any content, or these Terms at any time, with or without notice, and without liability to you. Material changes to these Terms take effect when posted, or on the later date we state. Your continued use after the effective date is your acceptance. If you do not accept a change, your sole remedy is to stop using the Service.

4. Accounts, Security and Communications

Where an account is offered, you must provide accurate, current and complete information and keep it updated. You are solely responsible for all activity under your account and for keeping your credentials, devices, email inbox and phone secure. You must notify us immediately of any unauthorized use. We are not liable for any loss caused by unauthorized use of your account. We may suspend or delete any account at any time, for any reason or no reason, without notice or liability.

You consent to receive electronic communications from us (including email, in-app messages and, where you opt in, text messages) and agree that all agreements, notices, disclosures and other communications we send electronically satisfy any legal requirement that they be in writing. You agree to electronic signatures, which have the same force as handwritten ones.

5. Limited License; Restrictions

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own personal, lawful, non-commercial use (or, if you are a business customer, your internal business use) . All rights not expressly granted are reserved. You will not, and will not permit anyone else to:

6. Acceptable Use

You will use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You will not use the Service to: violate or infringe any person's rights, including intellectual property, privacy, publicity or contract rights; transmit anything unlawful, defamatory, harassing, threatening, hateful, obscene, fraudulent or deceptive; engage in unauthorized practice of any licensed profession; facilitate violence, self-harm, human trafficking, exploitation of minors, terrorism or weapons development; commit fraud, money laundering or sanctions evasion; send spam or unsolicited communications; or attempt to gain unauthorized access to any system or account. We may, but have no obligation to, monitor, investigate, remove content, report conduct to authorities and cooperate with law enforcement, and you waive any claim arising from our doing so.

7. Intellectual Property

The Service and all of its content, software, design, text, graphics, logos, trademarks, trade dress, data, compilations and underlying technology are owned by Island Global Co or its licensors and are protected by copyright, trademark, trade secret and other laws. GET-SQUAD and related names and logos are our trademarks; you receive no right to use them. Nothing in these Terms transfers any ownership interest to you. Any suggestion, idea, feedback or contribution you give us ("Feedback") is voluntary, non-confidential, and you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable license to use it for any purpose without credit or compensation.

8. Your Content and Inputs

"Your Content" means anything you submit, upload, post, type, dictate or transmit to or through the Service, including prompts, questions, files, photographs, messages and reviews. You retain whatever ownership you have in Your Content. You grant us and our service providers a worldwide, non-exclusive, perpetual (as to backups, logs and legal records), irrevocable, royalty-free, transferable, sublicensable license to host, store, reproduce, process, transmit, adapt, analyze, display and use Your Content as needed to operate, secure, improve, support and promote the Service and to comply with law.

You represent and warrant that you own or have all rights, consents and permissions needed to submit Your Content, that it does not violate any law or any third party's rights, and that it does not contain another person's confidential, privileged, health, financial, biometric or otherwise sensitive information unless you are legally entitled to share it. DO NOT SUBMIT SOCIAL SECURITY NUMBERS, FINANCIAL ACCOUNT NUMBERS, GOVERNMENT ID NUMBERS, PASSWORDS, PROTECTED HEALTH INFORMATION, PRIVILEGED ATTORNEY-CLIENT MATERIAL OR TRADE SECRETS. We have no duty to protect submissions as confidential or privileged, and nothing you submit creates a confidential, fiduciary, attorney-client, doctor-patient, advisory or other special relationship.

9. Copyright Complaints (DMCA)

We respect intellectual property rights and respond to notices of alleged copyright infringement that comply with 17 U.S.C. § 512. Send a written notice to info@island.contact with the subject line "DMCA Notice" that includes: your physical or electronic signature; identification of the copyrighted work; identification and location (URL) of the allegedly infringing material; your contact information; a statement that you have a good-faith belief the use is not authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that the notice is accurate and you are authorized to act for the owner. We may remove material, terminate repeat infringers, and forward notices and counter-notices to the affected user. Knowingly misrepresenting infringement may make you liable for damages, including costs and attorneys' fees.

10. Third-Party Links, Services and Content

The Service may link to, embed, display or depend on websites, products, content, advertisements, tools and services owned or operated by third parties (including payment processors, cloud hosts, AI providers, maps, data vendors and merchants). We do not control, endorse, verify or accept responsibility for any third party or its content, accuracy, availability, privacy practices, security, products, prices or conduct. Any dealing with a third party is solely between you and that third party and governed by its terms. A link is not an endorsement. We are not a party to, and are not liable for, any transaction between you and any third party.

11. Not Financial, Investment, Tax or Banking Advice

Nothing on the Service is financial, investment, tax, accounting, insurance, credit or banking advice, or an offer, solicitation or recommendation to buy or sell any security, commodity, currency, digital asset or financial product. Island Global Co is not a bank, broker-dealer, investment adviser, money transmitter (except as expressly stated in a written agreement), lender, insurer or fiduciary. Past performance and illustrative figures do not predict results. All financial activity carries risk of total loss. You are solely responsible for your financial decisions, tax reporting, and compliance with law, and should consult a licensed professional.

12. Fees, Payments, Wire Transfers and Refunds

Prices are in U.S. dollars unless stated, exclude taxes (which you will pay), and may change at any time before purchase. We may correct pricing, description or availability errors at any time, including after an order, and cancel affected orders. You authorize us and our payment providers to charge your chosen payment method for all amounts due. You agree not to initiate chargebacks or payment disputes without first giving us written notice and 30 days to resolve the issue; a chargeback in violation of this Section is a material breach, and you will reimburse our chargeback fees, reasonable collection costs and attorneys' fees, and we may suspend your account and report the matter as permitted by law.

Wire transfers and other push payments are final and irrevocable once sent; you are solely responsible for verifying instructions through an independent trusted channel before sending funds, and we will never ask you to change payment instructions by email alone. Except where a written agreement or applicable law requires otherwise, all fees are non-refundable, including for digital goods, AI-generated deliverables and services already begun or delivered. Where a subscription applies, it renews automatically at the then-current rate until you cancel before the renewal date through your account or by emailing us; cancellation takes effect at the end of the current billing period; no partial-period refunds. We may suspend service for non-payment and charge interest on overdue amounts at the lesser of 1.5% per month or the maximum lawful rate.

13. Orders, Shipping, Returns and Product Risk

An order is an offer by you; we may accept, reject, limit or cancel any order for any reason. Estimated delivery dates are not guarantees. Risk of loss passes to you on delivery to the carrier, to the extent permitted by law. Inspect goods on receipt and notify us within 7 days of any damage, defect or error; claims after that are waived to the extent permitted by law. Product colors, finishes and dimensions may vary from images. Products are provided "AS IS"; use, installation, assembly, care, and compliance with local codes are your responsibility. Our liability for any product is limited to repair, replacement or refund of the price paid, at our option. Return, exchange and shipping policies posted at checkout are incorporated here and control over any conflicting statement elsewhere.

14. Text Messages, Calls and Recorded Communications

If you provide a phone number and opt in, you consent to receive calls and text messages (including by autodialer and artificial or prerecorded voice, and AI voice agents) from GET-SQUAD about your account, services and, if you agree, marketing. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages. You consent to our recording and AI transcription of calls, chats and messages with us and our automated agents, and you will inform any other participant on your side. AI voice and chat agents may make mistakes; do not rely on them for emergencies.

15. GET-SQUAD Is a Dispatcher and Marketplace; Providers Are Independent

GET-SQUAD is a technology platform and dispatcher that connects customers with independent laundromats, wash-and-fold businesses, cleaners and cleaning companies ("Squad members" or "Providers"). GET-SQUAD does not itself perform laundry or cleaning, is not a laundry or cleaning company, and is not the employer, joint employer, principal or agent of any Provider. Providers are independent businesses or independent contractors who choose whether to accept a job, decide how, when and with what methods and supplies to perform it, and are responsible for their own taxes, licenses, insurance, equipment and conduct. We do not control the manner and means of their work.

When you book, you ask us to arrange for a Provider to perform the service and you contract directly with that Provider for the performance of the work, while we collect payment, dispatch the job, and administer claims under these Terms. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR THE ACTS, OMISSIONS, QUALITY, TIMELINESS, SAFETY, CONDUCT OR NEGLIGENCE OF ANY PROVIDER, EXCEPT FOR THE LIMITED CLAIMS REMEDY IN THE SECTION BELOW TITLED "DAMAGE, LOSS AND THEFT CLAIMS." Any claim against a Provider is subject to the same individual arbitration, class action waiver and jury trial waiver in these Terms, and each Provider is an intended third-party beneficiary of the Released Parties protections in these Terms.

Nothing in these Terms makes any Provider our employee, and nothing on the Service (including the word "Squad") is a representation that Providers are our employees or that we supervise their work.

16. Orders, Pricing, Rush Fees, Tips and Authorization

The price shown at checkout, including every fee line, is the price for that order. Prices and fees vary by service, ZIP code, time slot, speed (standard, same-day or ASAP), weight, home size, add-ons and demand, and may differ from one order to the next; we may change prices at any time before you book. A rush, same-day, ASAP, pickup-and-delivery, minimum-order or service fee is part of the price and is not refundable once the Provider has been dispatched, except as stated in the cancellation terms below.

Laundry is priced per pound. The checkout shows an estimate; your final charge is based on the weight measured at pickup, and we will contact you first if the final price would exceed the estimate by more than 25%. Cleaning is priced by home size, type of clean and add-ons; if the scope on arrival materially exceeds what you booked (for example, a larger home, heavy soil, hoarding conditions, biohazards or undisclosed pets), the Provider may decline, reduce the scope, or request an additional fee, which you may accept or decline before work begins.

When you book, your card is authorized for the total and is captured when the job is complete. An authorization hold may remain on your statement for days after a cancellation, and the timing is controlled by your bank. If we offer tipping, a tip is voluntary, is passed to the Provider, and is not refundable once the job is complete. Tips do not reduce any fee you owe us.

Fees, Payments, Wire Transfers and Refunds above apply to the extent they are not inconsistent with this Section, the cancellation terms and the Cancellation, Damage + Loss Policy; for GET-SQUAD orders, the order-specific provisions control.

17. Cancellations, Rescheduling, No-Access and No-Show Fees

You may cancel or reschedule free of charge until <span data-policy="free_cancel_hours"></span> hours before the start of your pickup or arrival window. Inside that period, or if the Provider cannot reach you, cannot access your home, cannot find the laundry bag or you are not present when required (a "no-access" or "no-show"), you authorize us to charge up to <span data-policy="late_cancel_pct"></span> of the order total. The parties agree that the fee is a reasonable pre-estimate of the Provider's lost time, travel and displaced work and of our dispatch costs, which are difficult to calculate, and is not a penalty. ASAP and same-day orders are matched quickly; once a Provider has accepted, the late-cancellation fee applies.

If we cancel because no Provider is available, or a Provider cannot attend and we cannot replace them, we will release your authorization or refund you in full and no fee applies. Refund and cancellation details are in the Cancellation, Damage + Loss Policy at /policies, which is part of these Terms. Where you booked more than one service in a single checkout, each service is a separate order.

18. Entering Your Home; Access, Safety and Your Responsibilities

If you book a cleaning, or any service that requires access to your residence, you authorize the Provider and the Provider's personnel to enter the areas you identify and to handle your belongings as reasonably necessary to perform the service. You represent that you own the premises or have the owner's, landlord's, association's and all occupants' authority to permit that access. You are solely responsible for access instructions, door codes, keys and alarms, and for any alarm, lockout, fine or loss resulting from them.

You agree that:

A Provider may decline, pause or stop any job that they believe is unsafe, unlawful, outside the booked scope or inconsistent with these Terms, and you will still owe the applicable fee for time already spent and any no-access or late-cancellation fee. We are not liable for loss or damage to anything you failed to remove or secure as required above, or for items we do not cover under the Cancellation, Damage + Loss Policy.

19. Laundry: Garment Care, Excluded Items, Declared Value and Limits

Laundry is washed, dried and folded according to the options you select and the care labels that can reasonably be read. Garments can shrink, fade, bleed color, pill, stretch or tear in normal laundering, including when the care label is missing, illegible or inaccurate, and these are inherent risks that you assume. We do not accept and are not responsible for dry-clean-only items, wedding dresses, leather, fur, silk, cashmere, delicate or hand-wash-only items, items of high monetary or sentimental value, hazardous or chemical-soaked items, heavily soiled or contaminated items, or items you did not disclose. A Provider may refuse, return or dispose of an excluded or unsafe item. By placing laundry for pickup you confirm that none of the excluded items on the checkout list are in your bags.

VALUE LIMIT. UNLESS WE AGREE OTHERWISE IN WRITING BEFORE PICKUP, THE VALUE OF EACH ITEM IS TREATED AS ITS DEPRECIATED REPLACEMENT VALUE (NOT ITS PURCHASE PRICE OR REPLACEMENT NEW), AND OUR TOTAL RESPONSIBILITY FOR LOST OR DAMAGED LAUNDRY IS LIMITED TO <span data-policy="claim_limit"></span> PER ORDER. If you want greater coverage you must tell us before pickup, and any enhanced coverage exists only if we confirm it in writing. We are not responsible for cash, jewelry, electronics, documents or items left in pockets, for items that were already worn, stained, damaged or weakened, or for the results of stain removal attempts on stains that may set or change color.

20. Damage, Loss and Theft Claims: Procedure, Filing Window and Caps

To make a claim you must notify us through Support at /support within <span data-policy="claim_window_hours"></span> hours after the job is complete (for laundry, within <span data-policy="claim_window_hours"></span> hours after the laundry is returned), and you must include your order number, a description, the item's age, brand, purchase price and photographs of the item, its condition and the area, and any receipts or proof of ownership. For theft or suspected crime you must also promptly file a report with local law enforcement and give us the report number. You will cooperate with our investigation, allow reasonable inspection, and give us access to relevant photos, video and messages. We may share claim information with the Provider, insurers, payment processors and law enforcement.

CLAIMS NOT MADE WITHIN THE FILING WINDOW, OR WITHOUT THE REQUIRED EVIDENCE, ARE WAIVED TO THE FULLEST EXTENT PERMITTED BY LAW. If we find a claim valid, our sole obligation and your sole remedy is, at our choice, a re-do, repair, replacement at depreciated value, or refund, not to exceed the limits in the Cancellation, Damage + Loss Policy and these Terms. We do not cover pre-existing damage, wear and tear, items that were not secured or were unstable, hidden defects, normal results of laundering, damage caused by excluded items, or consequential losses. We may pay a claim without admitting fault or liability, and a payment on one claim does not create an obligation on any other. Payment of a claim is conditioned on your assigning to us your rights against the responsible Provider and others to the extent of the payment. Nothing here limits any non-waivable right you have under law.

If you receive payment from your own insurer or a landlord or association for the same loss, you will not also claim it from us, and you will tell us about it.

21. Vetting, Background Checks and Insurance Are Not Guarantees

We choose and approve Providers using criteria we determine from time to time, which may include an application review, identity or business verification, and, where we state it in writing for a specific Provider, a background or insurance check. A background or screening check is limited to the databases and time periods searched, depends on information that may be incomplete, outdated or wrong, and cannot predict future conduct. NO CHECK, APPROVAL, RATING OR BADGE IS A GUARANTEE OF A PROVIDER'S IDENTITY, HONESTY, SKILL, SAFETY, LICENSE, BOND OR INSURANCE, AND WE MAKE NO REPRESENTATION THAT ANY PROVIDER IS INSURED, BONDED, LICENSED OR BACKGROUND-CHECKED UNLESS WE STATE SO IN WRITING FOR THAT PROVIDER. We do not guarantee that insurance will cover any claim, that any Provider's insurance is in force, or that any claim will be paid by any insurer. You are responsible for deciding whether to admit a Provider into your home and for your own homeowner's or renter's insurance.

22. Safety Incidents, Emergencies and Conduct

IN AN EMERGENCY, CALL 911 FIRST. Report any injury, theft, harassment, assault, unsafe condition, property damage or other safety incident to us at the contact address and through Support as soon as it is safe to do so, and within 24 hours if possible. We may suspend or remove any user or Provider, cancel any order, preserve evidence, and cooperate with law enforcement and insurers without liability. We have zero tolerance for violence, harassment, discrimination, theft and fraud by customers or Providers. You assume the risks of having a stranger enter your property, including property damage, injury and theft, and you release the Released Parties from claims arising from a Provider's independent criminal or intentional acts to the fullest extent permitted by law, except that nothing limits liability that cannot lawfully be limited. If a Provider is injured at your property due to a hazard you did not disclose, you will indemnify us as provided in these Terms.

23. Third-Party Payment Processors, Texts and Recurring Orders

Payments are processed by Stripe, Inc. and its banking partners under their own terms. We do not see or store your full card number. You authorize us and our processor to authorize, capture, adjust and refund charges for your orders, including approved fees for added scope, weight differences, late cancellation and no-access, and approved claims. Chargebacks and payment disputes are governed by the Fees, Payments, Wire Transfers and Refunds Section above and by the pre-dispute notice requirement in these Terms.

Order texts and calls (confirmations, arrival notices, tracking links, and reminders) are service messages related to your booking. Marketing texts are sent only if you separately opt in. Reply STOP to opt out of any marketing text and HELP for help; message and data rates may apply, and message frequency varies. Consent to marketing texts is not a condition of any purchase.

GET-SQUAD does not currently sell subscriptions or automatically renewing services. If we ever offer a recurring or subscription service, we will separately disclose the price, billing frequency, that it renews until canceled, the date of your first charge and how to cancel before you enroll, will obtain your separate express consent, and will provide a cancellation method at least as easy as sign-up.

24. Photos, Reviews and Records of Your Order

You consent to Providers and GET-SQUAD taking photographs and notes of laundry bags, items and work areas for the purposes of identification, condition records, quality assurance and claims, and to our keeping those records, and you will tell us in advance if anything in a photo must be excluded. Reviews, ratings and messages you submit are Your Content under these Terms, must be truthful, and may be published, edited or removed by us. You may not offer or accept payment for a review.

25. Service Area, Availability and Timing

The Service is offered only in the ZIP codes we list from time to time, which can change at any time. Pickup, arrival, return and completion times are estimates based on Provider availability, traffic, weather and other factors, and are not guarantees. We may decline, limit or cancel any order, including for suspected fraud, safety concerns, an inability to match a Provider, or an unserviceable address.

26. Provider Applicants

If you apply to join as a Provider, you represent that your application is accurate, that you hold all licenses and insurance required for your services, and that you are applying as an independent business or contractor. An application does not create an employment, agency, partnership or franchise relationship. If we approve you, your participation is governed by these Terms and any separate written Provider agreement, which controls over these Terms where they conflict. Do not submit bank, card or government ID numbers in an application form.

27. No Professional Advice; Informational Purposes Only

All content, tools and communications on the Service are provided for general informational purposes only. They are not, and are not a substitute for, professional advice of any kind (legal, medical, financial, tax, engineering, architectural, safety, insurance, real estate or otherwise). We make no representation about suitability for your circumstances. You are solely responsible for your decisions and for obtaining advice from a qualified, licensed professional who knows your facts.

28. Assumption of Risk; No Reliance; Independent Judgment

YOU EXPRESSLY ASSUME ALL RISK ARISING FROM YOUR ACCESS TO AND USE OF THE SERVICE AND ANY INFORMATION, OUTPUT, PRODUCT OR THIRD-PARTY SERVICE OBTAINED THROUGH IT. You acknowledge that you have not relied on any statement, promise, projection, testimonial, example, marketing claim or representation not expressly set out in these Terms, and that any testimonials or examples reflect individual experiences that are not typical or guaranteed. You agree that no oral or written statement by any person (including our personnel or automated agents) creates any warranty or modifies these Terms.

29. DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL CONTENT, OUTPUT AND MATERIALS ARE PROVIDED "AS IS," "AS AVAILABLE" AND "WITH ALL FAULTS," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE OF VIRUSES OR HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY CONTENT, DATA OR OUTPUT IS ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

30. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OPPORTUNITY OR ANTICIPATED SAVINGS, COST OF SUBSTITUTE GOODS OR SERVICES, PERSONAL INJURY OR PROPERTY DAMAGE, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COMPANY AND ALL RELEASED PARTIES FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO COMPANY FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN, APPLY TO ALL CLAIMS IN THE AGGREGATE (NOT PER CLAIM), AND REFLECT A REASONABLE ALLOCATION OF RISK REFLECTED IN OUR PRICING. Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions our liability is limited to the fullest extent permitted by law.

31. Indemnification

You will defend, indemnify and hold harmless Company and its affiliates, officers, directors, members, managers, employees, contractors, agents, licensors, suppliers, successors and assigns (the "Released Parties") from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, fines, penalties, losses, costs and expenses (including reasonable attorneys', experts' and e-discovery fees) arising out of or related to: (a) your access to or use of the Service; (b) Your Content; (c) your breach of these Terms or any law; (d) your violation of any third party's rights; (e) any decision you make or action you take or fail to take based on the Service or AI Output; (f) any dispute between you and a third party, including any person you share output with; or (g) your gross negligence or willful misconduct. We may assume exclusive control of the defense of any matter, and you will cooperate and may not settle any claim affecting us without our prior written consent. This obligation survives termination.

32. General Release

To the fullest extent permitted by law, you release and forever discharge the Released Parties from all claims, demands, damages and causes of action of every kind, known and unknown, suspected and unsuspected, arising from or related to your use of the Service, any third-party content, products or services, or the conduct of other users or third parties. If you are a California resident, you waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law of any other jurisdiction.

33. Pre-Dispute Notice and 60-Day Informal Resolution (Required First Step)

Before filing any claim, demand for arbitration or lawsuit, you must first send a written notice of dispute to info@island.contact (subject line "Notice of Dispute") that states your name, account email, a detailed description of the claim and facts, the specific relief you seek and how you calculated it, and that you personally signed it. You and we will then negotiate in good faith for at least sixty (60) days. No claim may be filed until this process is completed. A court or arbitrator will dismiss or stay any claim filed in violation of this Section, and limitation periods are tolled during the 60 days only for claimants who strictly complied. Lawyers who send notices for many users must send a separate, individually signed notice for each.

34. BINDING INDIVIDUAL ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT.

Scope. Except for the exclusions below, you and Company agree that every dispute, claim or controversy of any kind arising out of or relating to these Terms, the Service, any content or output, our advertising, your relationship with us, or the breach, termination, enforcement, interpretation or validity of these Terms (including whether a dispute is arbitrable, and including claims that arose before you accepted these Terms) ("Dispute") will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or Commercial Arbitration Rules if you are a business), as modified by this Section, rather than in court. The Federal Arbitration Act governs this Section. Hearings, if any, will be conducted by video conference or by written submissions unless the arbitrator finds an in-person hearing necessary, in which case it will take place in the county of your residence (or Delaware for a business). The arbitrator may award the same individual relief a court could, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

Delegation. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, scope or formation of this Section, except that a court decides disputes about the Class Action Waiver below.

CLASS ACTION WAIVER. YOU AND COMPANY EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR ARBITRATION. DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, and may not preside over any form of class or representative proceeding. If this waiver is found unenforceable as to any claim or relief, that claim or relief (and only that) will be severed and litigated in the courts identified below, and stayed until the arbitration of all remaining claims concludes.

Mass Filings. If 25 or more similar demands are filed by or with the coordination of the same or affiliated counsel or organizations, they will be arbitrated in staged batches of no more than 10 cases at a time (chosen 5 by each side), with the remainder stayed and limitation periods tolled for the remainder, and the parties will request a single AAA case manager and a procedure to implement this rule. A court may enforce this paragraph by injunction.

Exclusions. This Section does not apply to (a) individual claims that qualify for small-claims court and are brought and remain there in an individual capacity; (b) Company's claims for injunctive or equitable relief to protect its intellectual property, confidential information or the security of the Service, which may be brought in the courts identified below; or (c) claims that by law cannot be subject to pre-dispute arbitration.

Costs. AAA fees are allocated by the AAA Consumer Rules, except that if the arbitrator finds your claim frivolous or brought for an improper purpose, you will bear the costs and fees as the arbitrator determines to the extent permitted by law. Each side bears its own attorneys' fees unless applicable law or this agreement says otherwise.

30-Day Opt-Out. You may opt out of arbitration and the class waiver (but not the other Sections) by emailing us within thirty (30) days after you first accept these Terms, stating your name, account email and that you opt out of arbitration. If you do not opt out in time, you are bound. Opting out does not affect any other provision.

Confidentiality. To the extent permitted by law, the existence, content and result of any arbitration are confidential, except as necessary to enforce an award.

Survival; Severability. This Section survives termination of these Terms and your use of the Service. If any part of this Section other than the Class Action Waiver is unenforceable, that part is severed and the rest remains in force.

35. Expedited Resolution; Early Dismissal; Limits on Discovery and Costs

The parties intend any Dispute to be resolved quickly and inexpensively. To the fullest extent permitted by law and by the arbitration rules that apply: (a) a single arbitrator will hear the Dispute; (b) the arbitrator will decide the Dispute on written submissions and documents unless a hearing is necessary, and any hearing will be limited to one day by video; (c) discovery is limited to an exchange of the documents each party relies on and, for good cause only, one deposition per side of no more than three hours; (d) no party may take depositions of Company's officers or employees except as the arbitrator finds essential; (e) either party may file an early motion to dismiss or for summary disposition, which the arbitrator must decide within 45 days of filing; and (f) the arbitrator will issue a reasoned written award within 120 days after being appointed, absent agreement or a showing of extraordinary circumstances.

Settlement Offers. At any time more than 10 days before a hearing or decision, Company may serve a written offer to resolve the Dispute for a stated sum or other relief. If you reject the offer and the final award is not more favorable to you than the offer, then to the fullest extent permitted by law you will pay the reasonable costs and attorneys' fees Company incurred after the offer was made, and Company will not owe you any fees or costs incurred after that date. Company will pay a consumer's AAA filing and arbitrator fees where the AAA Consumer Rules or applicable law require it.

Frivolous Claims. By submitting a Dispute you certify that it is warranted by existing law, is not brought for an improper purpose, and has evidentiary support. If an arbitrator or court finds otherwise, it may award the other party its reasonable fees and costs and may dismiss the Dispute with prejudice. No award of punitive, exemplary, multiple, or consequential damages may be made against any Released Party to the fullest extent permitted by law.

36. Waiver of Jury Trial; Venue; Governing Law

TO THE FULLEST EXTENT PERMITTED BY LAW, FOR ANY DISPUTE THAT IS NOT ARBITRATED, YOU AND COMPANY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY. For any such Dispute, you irrevocably submit to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, waive any objection based on inconvenient forum, and consent to personal jurisdiction there. These Terms and all Disputes are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, and (where applicable) the Federal Arbitration Act. The U.N. Convention on Contracts for the International Sale of Goods and UCITA do not apply. If you are a consumer in a jurisdiction whose mandatory law gives you rights that cannot be waived, those rights are not affected.

37. Shortened Limitation Period

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER IT ACCRUES (AFTER COMPLIANCE WITH THE 60-DAY NOTICE STEP). OTHERWISE IT IS PERMANENTLY BARRED.

38. Equitable Relief; Remedies

You acknowledge that a breach of Sections on licensing, intellectual property or acceptable use would cause us irreparable harm for which damages are inadequate, and we may seek injunctive relief and specific performance without posting bond, in addition to all other remedies. Our remedies are cumulative. Your sole and exclusive remedy for dissatisfaction with the Service is to stop using it.

39. Termination; Suspension

We may suspend, restrict or terminate your access at any time, immediately, with or without cause or notice, and without liability. You may stop using the Service at any time. On termination, all licenses to you end. Sections that by nature should survive will survive, including those on ownership, Your Content licenses, disclaimers, limitation of liability, indemnification, release, dispute resolution, limitation period and general provisions. We are not obligated to retain or return your data.

40. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, epidemics, war, terrorism, civil unrest, strikes, government action, utility, internet, cloud-provider or telecommunications failures, cyberattacks, supplier or third-party model outages, or changes in law.

41. Export, Sanctions and Compliance

You may not use or export the Service in violation of U.S. or other applicable export-control or sanctions laws. You represent that you are not located in, or a national or resident of, any embargoed jurisdiction and are not on any U.S. government restricted list.

42. Privacy; Data

Our Privacy Policy at https://get-squad.com/privacy explains how we collect and use personal information and is part of these Terms. We do not guarantee any data security measure is impenetrable; you transmit data at your own risk.

43. General Provisions

These Terms (with the Privacy Policy and any posted supplemental terms or signed written agreement) are the entire agreement between you and Company on their subject and supersede all prior understandings. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the rest remains in effect; if reformation is impossible it is severed. Our failure to enforce a right is not a waiver. You may not assign or delegate these Terms without our written consent; we may assign them freely, including in a merger, acquisition or sale of assets. There are no third-party beneficiaries except the Released Parties and as stated for app Stores. Nothing creates a partnership, joint venture, agency, fiduciary or employment relationship. Headings are for convenience; "including" means "including without limitation"; these Terms will not be construed against the drafter. Notices to us must be sent to the email below; we may notify you by email, in-app, or by posting. We are not required to retain records of your use and our records are conclusive absent manifest error. Translations are for convenience; the English version controls.

44. Contact

Island Global Co, a Delaware company. Questions or notices: info@island.contact.